Any standard music file will work (mp3, mp4, wav, etc). The only file types we cannot use are .flac (incompatible with our system) and m4a (iTunes-purchased tracks). 

To ensure high-quality sound, we recommend any file uploaded be at least 200 kbps - above 300 would be ideal. The higher the better!

We have cut records with one song on a side, and as many as 15 songs. No matter how many tracks you have, each record can only hold a certain amount of time: 

• 12" records can hold 22 minutes per side 
• 10" records can hold 12 minutes per side 
• 7" can hold 6 total on one side.
  

We highly recommend against this. Not only can the resulting quality be low, but if you have not purchased your songs you may be in violation of US copyright laws by ripping YouTube videos. 

Absolutely! Voice recorder apps like Voice Memo, Rev, and others can all produce tracks with excellent sound quality. 

If you'd like to add a voice message to a "buy my tracks" album, just mark that personal message as a track on your playlist, and email the track to us at contact@freestyle-vinyl.com

Unfortunately, no. Your iTunes-purchased songs are password-protected to your account, so they won't work on our system. If you are looking to purchase songs, we recommend any service that does not password-protect its song files (like Amazon, SoundCloud, etc.)

No! If you utilize a streaming service to listen to music, that's great. But you don't own those songs, and can't upload them to our system. 

Our records are shipped between 3-5 weeks from the moment your playlist is finalized. 

We do! You can find shipping rates and times in the Shipping page of the checkout process. Those rates and times are set by the USPS, and depend on the exact address you are shipping to.

Please note that your country may charge customs fees for shipping merchandise from the US. That may be a separate charge determined by your country's customs authorities.

REFUNDS

As our products are custom-made, one-of-a-kind creations, we cannot provide refunds once the product has been made. We can provide refunds only if production has not yet begun on your record.

REPLACEMENTS

Replacements may occur when your record has arrived with a defect that materially affects the quality of the record playback. Examples include warped sound, consistent skipping, or tracks that you did not request being used in the production of the record.

Replacement process will be the following: 

1. We will email you a return shipping label. Affix that return label to the original packaging, making sure to cover the original shipping label. 

2. Secure the package and drop it off at your nearest USPS location. 

3. We will examine the returned record for defects and determine whether the record should be returned or replaced.

We recommend at least 1,000 pixels wide to make sure your record photo will print clean and crisp. (For reference, a standard iPhone or Android photo taken without zoom is larger than 1,000 pixels.)

The blank white and spraypainted (heart, turntable, and dancing skeletons) jackets are all standard record jackets with non-glossy surface. This non-glossy surface is perfect for writing and drawing, with much less smudging than glossy surfaces would create! 

Our custom jackets are made of a heavy cardstock - so they are slightly thinner than the standard cardboard record jacket but will last for a long time while providing beautiful full-color prints. 

Yes! We have a standard back jacket that includes our logo (hey, we're proud to be part of your project!) and your playlist. If you would like to substitute your own back cover, you are more than welcome.

That is something we are actively trying to add to our offerings! We currently can only offer solo record jackets, however. 

Yes! Each record starts with our standard record label. It includes a take on our logo and your playlist. However, if you have your own design, we'd be happy to print them for you. Once you purchase, email us at contact@freestyle-vinyl.com to give us a heads-up and we'll work with you to customize your label.

We are currently able to offer black and clear records. We are always looking at adding other colors so if you'd like to see a specific color, let us know at contact@freestyle-vinyl.com!

Are you creating a record with music that you created and performed? Then yes! 

Are you using tracks that you have purchased? Then we will only cut your record(s) for personal use. Copyright law is clear: You can create a mix of music you have already purchased (like we used to do with mixtapes and CDs) but you cannot then sell that mix as your own work. 

Absolutely not. All costs are reflected in what you see on the website!

Each record is lathe-cut in real time, so your second record (or third, fourth, etc...) takes just as much time and effort as your first. As a result, it is generally difficult to provide significant discounts.

However, for special circumstances or questions, please email us at contact@freestyle-vinyl.com to discuss!