Our upload process is super straightforward. No zip files, no extra emails, just a process designed to be as quick and easy as possible. Take a look at the upload process here: How To Upload Files with Freestyle Vinyl!
We do! You can find shipping rates and times in the Shipping page of the checkout process. Those rates and times are set by the USPS, and depend on the exact address you are shipping to.
Please note that your country may charge customs fees for shipping merchandise from the US. That may be a separate charge determined by your country's customs authorities. Unfortunately we are not able to pay those customs fees on your behalf, and you may be contacted by your customs authority to pay additional fees.
We can provide refunds at any point if production has not yet begun on your record. As our products are custom-made, one-of-a-kind creations, once the product has been made we cannot provide refunds.
Replacements may occur when your record has arrived with a defect that materially affects the quality of the record playback. Examples include warped sound, consistent skipping, or tracks that you did not request being used in the production of the record.
Although our records are designed to be enjoyed for years, vinyl records are a physical media, and may wear down after repeated use or by scratchings, bumps, or other household mishaps. As such, all replacement requests must be made within 6 months of the date your vinyl was delivered.
1. We will email you a return shipping label. Affix that return label to the original packaging, making sure to cover the original shipping label. NOTE: All returns must be shipped in original packaging or a box that is able to maintain the integrity of the vinyl itself. Any records returned in bags or padded envelopes will be returned to sender without opening.
Also (and we really shouldn't have to say this, but...) all records must be returned in the sleeve and jacket. Mailing a completely unprotected record guarantees it will be damaged in transit, and will be returned to sender without review.
2. Secure the package and drop it off at your nearest USPS location (or with your outgoing mail!).
3. We will examine the returned record for defects and determine whether the record should be returned or replaced.
Please note that we are happy to send replacement record labels if your custom label did not print correctly. However, as custom labels are a free, non-guaranteed service we provide for our customers, we will not be able to replace an album due to a custom label issue.
Please allow 2-3 weeks for any returns to be analyzed and communicated.
Yes! We are operating at full strength, with no delays in production.
Front of the Line.Please note that USPS shipping timing has become unpredictable during COVID, even when we are paying for full expedited service. Your record, while cut and shipped ASAP, may arrive later than predicted due to these shipping delays. Unfortunately, we have no control over USPS operations, but do everything in our power to get your record to you ASAP.
Should I Have Any Health Concerns?
Don't worry! Our work is best done at great distance from the public and in a pristinely clean environment. While cutting your records, we are social distancing and ensuring cleanliness in everything we do.
But What About Your People?
Throughout 2020, we have remained dedicated to paying our employees and providing as steady an income as possible.
Please try your best to support small businesses (not just ours) during this crazy time! Even if you don't need a record quite yet, consider purchasing a gift card that you can redeem in the future. Every little bit helps us stay here and keep providing you high-quality custom vinyl!
All of our jackets are made of the highest-quality-possible material. Blank and spray-painted pattern jackets are made with non-glossy surface so that you can easily draw, write, and otherwise design your jacket further once it gets to you.
Our custom jackets are thick, durable material with a true spine that also prints in full, true color. They're perfect for display, while standing up just as strong (if not stronger) than a standard jacket!
Yes! We have a standard back jacket that includes our logo (hey, we're proud to be part of your project!) and your playlist. If you would like to substitute your own back cover, you are more than welcome.
Sometimes, our site gets a little slow with uploading files. If you have selected a custom jacket but can't seem to get the photo uploaded, please just email the files to us at firstname.lastname@example.org. We'll make sure they get attached to your order!
Yes! Each record starts with our standard record label. It includes a take on our logo and your playlist. However, if you have your own design, we'd be happy to print them for you. Once you purchase, email us at email@example.com to give us a heads-up and we'll work with you to customize your label.
We are offering transparent red vinyl in limited run!
Other than that, we are currently able to offer black and clear records. We are always looking at adding other colors so if you'd like to see a specific color, let us know at firstname.lastname@example.org!
Freestyle Vinyl reserves the right to refuse to print a jacket or label if the content is deemed to be:
Sexually or physically intimidating, discriminating, harassing, or otherwise controversial
Promoting violence, pornographic / overtly erotic, or otherwise in the opinion of Freestyle Vinyl inappropriate or offensive
Unlawful or harmful to a third party
Basically - if you wouldn't want your mom to see it, we won't make our employees print it. Keep it PG-13 people!
If there are concerns with your printable materials, we will reach out to discuss with you and ask you to change them. If you refuse to update your printable materials per the above stipulations, Freestyle Vinyl reserves the right to cancel and refund your original order.
Are you creating a record with music that you created and performed? Then yes!
Are you using tracks that you have purchased? Then we will only cut your record(s) for personal use. Copyright law is clear: You can create a mix of music you have already purchased (like we used to do with mixtapes and CDs) but you cannot then sell that mix as your own work.
Each record is lathe-cut in real time, so each record takes significant time and effort form our production team. So we can't slash and burn prices. But we love to make vinyl dreams come true, so we'll see what we can do!
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